Towing FAQs

We proudly serve all of Fairfax County and surrounding Northern Virginia areas, including Fairfax, Vienna, Reston, Chantilly, Centreville, Burke, Annandale, Falls Church, McLean, Tysons, Springfield, Fairfax Station, Oakton, Great Falls, Clifton, and Arlington. We also provide service along I-66, I-495, Route 50, Route 29, and Route 7. View our full service area →

Yes! Onyx Auto Towing operates 24 hours a day, 7 days a week, 365 days a year — including holidays. Whether it's 3 AM or Christmas morning, we'll be there. Call us anytime at 703-901-4821.

Our average response time is 15-30 minutes throughout Fairfax County. Actual arrival time depends on your location, traffic conditions, and current call volume. We dispatch from multiple locations to minimize wait times. When you call, we'll give you an accurate ETA.

Yes. We are fully licensed by the Commonwealth of Virginia and carry comprehensive insurance coverage including commercial auto liability, on-hook cargo insurance, and garage keeper's liability. This means your vehicle is fully protected while in our care.

We tow all types of vehicles including sedans, SUVs, pickup trucks, vans, motorcycles, luxury vehicles, classic cars, and electric vehicles (Tesla, Rivian, etc.). Our fleet includes both wheel-lift tow trucks and flatbed carriers to safely transport any vehicle type. We also handle commercial vehicles and light-duty trucks.

Our standard pricing starts at $95 for a hook-up fee plus $7 per mile. The final cost depends on distance, vehicle type, and any additional services needed. For example, a 10-mile local tow typically costs around $165. We provide upfront pricing before we dispatch — no hidden fees or surprise charges. Use our Tow Calculator for an instant estimate.

We accept cash, all major credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Zelle, Cash App, and even Bitcoin/cryptocurrency. For insurance-covered tows, we bill your insurance company directly — no upfront payment required.

Yes! We offer several discount programs: 10% off for nurses and healthcare workers (learn more), 25% off for FCPS employees (learn more), 10% off for seniors (65+), and 10% off for military and veterans. Just mention your eligibility when you call.

After-hours and holiday towing may have different pricing than our standard rates. For the most accurate quote based on your location, time, and specific situation, please call us at 703-901-4821. We're available 24/7/365 and our dispatch team will give you the total price upfront before sending a truck — no surprises.

Flatbed towing is available at the same rate as our standard towing services. We don't charge a premium for flatbed transport. In fact, for AWD/4WD vehicles, luxury cars, and electric vehicles, we recommend flatbed towing to prevent drivetrain damage — and it won't cost you extra.

We offer a complete range of towing and roadside services including: emergency towing, flatbed transport, accident recovery, long-distance towing, winch-outs, jump starts, flat tire changes, lockout services, fuel delivery, junk car removal, dealer/auction transport, and mobile battery replacement. If you need it, we can handle it.

Yes! Our jump start service is available 24/7. If your battery is dead, we'll come to your location with professional-grade equipment to get you running again. Jump starts are $95. If the battery can't hold a charge, we also offer mobile battery replacement — we'll bring and install a new battery on-site.

Call us at 703-901-4821 and we'll dispatch a technician to your location. We use professional lockout tools to safely unlock your vehicle without damage. Our lockout service is available 24/7 throughout Fairfax County and typically arrives in 15-30 minutes. Learn more about our lockout services →

Absolutely. We specialize in Tesla and EV towing. All electric vehicles are transported exclusively on flatbed trucks to protect the battery and drivetrain. We handle Tesla Model 3, Y, S, X, as well as Rivian, Ford Lightning, Hyundai Ioniq, Kia EV6, and all other electric vehicles.

Yes! We pay cash for junk, unwanted, or non-running vehicles. We handle all the paperwork and offer free same-day pickup. Whether your car is wrecked, blown engine, failed inspection, or just taking up space — we'll give you a fair offer and remove it fast. Check out our Sell My Car page or Free Junk Car Removal page for more details.

Yes, we'll tow your vehicle to any destination you choose — your home, a dealership, a body shop, or any repair facility in Northern Virginia. Just tell us where you want it delivered when you call.

Yes. We work with all major insurance providers including GEICO, State Farm, Progressive, Allstate, USAA, Liberty Mutual, Nationwide, Travelers, and many more. We can bill your insurance company directly so you pay nothing out of pocket (subject to your policy coverage and deductible). We handle the paperwork — you focus on getting back on the road.

Just have your insurance card ready — we'll need your policy number, insurance company name, and the claim number if you've already filed one. If you haven't filed yet, no problem — we can contact your insurance company after the tow and handle the billing directly.

Most comprehensive and collision policies include towing coverage, but coverage varies by provider and plan. Many policies cover the full cost of towing after an accident. For roadside assistance towing (breakdowns), coverage may be limited to a certain dollar amount or distance. We recommend checking your policy or calling your insurance provider to confirm your specific towing benefits. Either way, we'll work with your insurer to maximize your coverage.

Yes, we work frequently with GEICO, State Farm, Progressive, and all other major insurers. We're an approved towing provider for many insurance networks. If you have GEICO, you can request us directly — learn more on our GEICO tow truck page.

1. Check for injuries and call 911 if anyone is hurt. 2. Move to safety if possible — pull over to the shoulder. 3. Call police to file an accident report. 4. Exchange information with the other driver(s). 5. Document the scene — take photos of all vehicles. 6. Call Onyx Auto Towing at 703-901-4821 for accident recovery. We'll coordinate with your insurance so you don't pay upfront. Accident towing details →

We'll transport your vehicle to the destination of your choice — typically a body shop, collision center, or your home. If you're unsure where to take it, we can recommend trusted local shops. We'll coordinate directly with your insurance adjuster so they can inspect the vehicle at the destination.

Absolutely. We have specialized equipment for vehicle recovery including heavy-duty winches and rigging. Whether your car is in a ditch, stuck in mud, in a snowbank, or off the road — we can safely extract and recover it. Learn more about vehicle recovery →

Safety first — pull onto the shoulder as far as possible, turn on your hazard lights, and stay in your vehicle with your seatbelt fastened. Call us at 703-901-4821 immediately. We're experienced with highway towing along I-66, I-495, Route 50, and all major Northern Virginia roadways. We know the safe pull-off points and can reach you quickly. Highway towing info →

No, you don't need a police report for us to tow your vehicle. We can dispatch immediately. However, a police report is helpful for your insurance claim, so we recommend filing one if possible. If the police are on scene, we'll coordinate with them directly.